Base
$5
per user / month
30-day FREE trial
Best for lean teams getting started with FrontLine.
- Up to 100 active employees
- Core modules enabled
- Email support
- Standard dashboards and reporting
- Single tenant workspace
Transparent Pricing
Plans built for growing BPO operations
Start with Base, then choose the plan that matches your tenant size, governance requirements, and integration needs.
Pro
$12
per user / month
30-day FREE trial
For scaling teams managing multiple clients and LOBs.
- Everything in Base
- Unlimited employees and candidates
- Advanced workforce and QA workflows
- Client-scoped portals and reporting
- Priority support (business hours)
Enterprise
Custom
annual contract
30-day FREE trial
For high-volume operations with strict governance needs.
- Everything in Pro
- SSO, SCIM, and advanced policy controls
- Custom data retention and audit exports
- Dedicated success + solution engineering
- Uptime and support SLA options
Feature Comparison
| Capability | Base | Pro | Enterprise |
|---|---|---|---|
| Employee Records + Approvals | Included | Included | Included |
| Recruiting + Candidate Pipeline | Included | Included | Included |
| Client/LOB Scoped Operations | Limited | Included | Included |
| Workforce Planning + Shift Swaps | Basic | Advanced | Advanced + custom rules |
| SSO + Enterprise Identity | Optional add-on | Optional add-on | Included |
| Support Model | Priority | Priority + SLA |
Need a custom rollout plan?
We can package migration support, onboarding services, and dedicated implementation guidance for larger tenant portfolios.
Frequently Asked Questions
Answers to common plan, onboarding, and rollout questions.
What is FrontLine designed for?
FrontLine is built for BPO operations that need HR, workforce, service delivery, inventory, and client oversight managed in one platform.
Is FrontLine multi-tenant?
Yes. FrontLine uses a multi-tenant SaaS model with tenant-scoped data, role-based access, and audit-ready controls.
Can we manage multiple clients and lines of business?
Yes. Teams, employees, workflows, QA, training, and reporting can be scoped by client and by LOB.
Does FrontLine support approval workflows?
Yes. Sensitive actions like employment changes, private profile updates, and assignment changes can be routed through approval gates with history.
Do employees have self-service access?
Yes. Employees can access their own profile and submit change requests, which can remain pending until HR or authorized approvers decide.
Does FrontLine include workforce scheduling?
Yes. Workforce includes client-scoped scheduling, shift management, swap requests with approvals, and capacity planning views.
Can clients access their own operational data?
Yes. Client portal access can be enabled with scoped visibility into assigned agents, activity, and reporting relevant to that client.
What authentication options are available?
FrontLine supports OAuth 2.0 and SSO integrations so organizations can use major identity providers and centralized access policies.
Is there support for audit and compliance?
Yes. FrontLine includes audit trails, role-based permissions, and operational records to support governance, internal controls, and compliance reviews.
How do we get started with FrontLine?
Choose a plan and submit your contact details. The team will follow up with onboarding steps, environment setup, and rollout planning.