Open Tickets
486
Across 6 projects
Support Ops
Service Desk
Project-scoped ticket operations with approval gates, SLA policies, and asset linkage.
SLA Breach Risk
18
-7
First Contact Res
72%
+5%
Operational Queue
Priority Workflow| Item | Owner | Due | Status |
|---|---|---|---|
| CAB approval pending | Project Admin | 1h | warn |
| Critical incident triage | Service Agent | Now | alert |
| Warranty check linked asset | IT Ops | Today | ok |
Activity Feed
10:41
Ticket SD-1042 moved to In Progress.
09:58
SLA timer paused: waiting customer.
Yesterday
New issue type created in HR project.