Coverage
97%
Next 24h
WFM
Workforce
Client-specific scheduling, cap planning, and swap approvals with shift-aware routing support.
Swap Requests
39
8 pending
Shortfall
11 FTE
-4 FTE
Operational Queue
Priority Workflow| Item | Owner | Due | Status |
|---|---|---|---|
| Approve high-impact swap | WFM Planner | 1h | warn |
| LOB cap breach warning | Operations Mgr | Now | alert |
| Publish weekend roster | Team Lead | Today | ok |
Activity Feed
10:56
Capacity plan synced for Client Orion.
09:26
Roster period 2026-W09 published.
Yesterday
Shift exception overrides reviewed.