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Scheduling, swaps, capacity

Action Queue

Workforce Queue

6 visible

Open Items

5

Overdue

2

Needs Approval

2

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WFQ-4101WF-2299Swap ApprovalClient Atlas / RetailhighPending ApprovalUnassignedToday 15:30 ET
WFQ-4102WF-2307Unfilled RecoveryClient Vega / PaymentscriticalTriageWFM TeamToday 13:00 ET
WFQ-4103WF-2288Publish ReviewClient Orion / SupportnormalIn ProgressR. AhmedToday 18:00 ET
WFQ-4104WF-2266Exception OverrideClient Vega / DisputescriticalPending ApprovalUnassignedToday 12:15 ET
WFQ-4105WF-2312Publish ReviewClient Vega / PaymentsnormalResolvedWFM PlannerCompleted

Showing 1-5 of 6

1 / 2

Queue Item

WFQ-4101

Pending Approval

Shift

WF-2299

Client / LOB

Client Atlas / Retail

Type

Swap Approval

Priority

high

Owner

Unassigned

Due

Today 15:30 ET

Timeline

09:03 · Agent

Swap request submitted for next-day shift.

Summary

Swap request pending approval before interval lock.

Priority highWithin SLA

Bulk Actions (6 visible)

Queue actions model planner workflow only. API authorization and audit controls remain source of truth.